Data we collect from you when you use the Website
When you voluntarily supply your personal data to us, for example where you; use the Website to upload or send personal data (by registering to use our site, ordering goods or services, subscribing to a publication, taking part in an online survey, participating in a competition or prize draw, registering for events or conferences, or similar activities in which you volunteer data about yourself); contact us by post, telephone, email or SMS; report a problem with a Website; we may collect, store and use the personal data that you disclose to us.
The personal data we collect from you may include your title, name, address, e-mail address, phone number and credit/debit card information – but will depend on precisely what details you volunteer to us as you interact with the Website.
If you wish to interact with FindMissingThings.com and use our services to identify your lost property, you will need to become a registered user of the service. That process will involve you providing us with various data about you such as your name, address, email address and country. Similar and other data such as your address and payment information may be requested if, either online through FindMissingThings.com or by email, or by post, in person or telephone, you order FindMissingThings products or services or apply for FindMissingThings membership.
When you order certain goods and services from FindMissingThings you will be asked for further Data such as your credit card details and expiry date and to verify the delivery address where relevant.
Automated Collection of Data
We may also collect personal data about you when you visit the Website through the use of technologies such as cookies. The following are examples of data we may collect:
Information about your device, browser or operating system;
- Your IP address;
- Information about links that you click and pages you view on our Website
- Length of visits to certain pages;
- Subjects you viewed or searched for;
- Page response times;
- Records of download errors and/or broken links;
- Page interaction information (such as details of your scrolling, clicks, and mouseovers);
- Methods used to browse away from the page; and
- The full Uniform Resource Locators (URL) clickstream to, through and from this Website (including date and time).
We use the data described above for several different reasons. Firstly we use it to ensure that the Websites work properly and that you are able to receive the full benefit of them. Second, we use the data to monitor online traffic and audience participation across the Website. We undertake both of these activities because we have a legitimate interest in doing so.
Third Party Resources
We also use the services of third parties to help us to collect various data about you and the way that you use the Website in order to enable us to better understand your interests – primarily so that we can service content to you that we think will be of interest to you.
For details of the cookies that we use on the Website, what those cookies do, and the privacy policies of the third parties which provide them (where relevant) please see our Cookies Policy.
Please note that, while you have to option to consent to specific individual cookies that, unless specifically set out in our Cookies Policy, we rely on our legitimate interests as our condition for processing your personal data on the basis set out in this section (specifically that we have a legitimate interest in optimising the Website content and ensuring that you are served with relevant commercial communications as you use them).
How and why do we use/share your personal data
Sharing your personal data
Depending on how and why you provide us with your personal data we may share it in the following ways:
- We may share your personal data with any member of our company group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
- With selected third parties who we sub-contract to provide various services and/or aspects of the Website’s functionality, such as where third party plugins provide functionality such as message boards or image hosting services (see “Service Providers” below); and
- with analytics and search engine providers that assist us in the improvement and optimisation of this Website as described above.
Data you provide to FindMissingThings will be used for the purposes described at the time of collection. It may also be used for the other purposes described in this Policy. For instance, Data will be used by FindMissingThings to record FindMissingThings.com usage patterns and your use of FindMissingThings's other services, goods and facilities, thus helping us to administer these effectively and provide the highest possible level of service. It also helps us better understand your needs and interests.
If you are an FindMissingThings member your personal data may be used to send you, by post or by email, any FindMissingThings publications made available to FindMissingThings members including regular monthly newsletters and updates on regional events and activities. We only send these communications as we are permitted to do so by law, and you are entitled to unsubscribe from them at any time. For more information see ‘Your Rights’ below.
It will also be used for FindMissingThings administrative purposes such as membership renewal reminders. If you are not an FindMissingThings member your Data may be used to send you regular updates about the latest information and services available from FindMissingThings, by post or email.
We will not share your personal data with third parties in order for that third party to provide direct marketing communications to you, unless it relates to a specific activity which we are undertaking with a third party (e.g. a competition where a third party is providing the prize) and you have provided your consent for that use. Such activity may have its own terms and conditions relating to the way in which your personal data may be used, which you will be notified of at the relevant time.
FindMissingThings may also disclose your personal data to third parties in the following events:
- If we were to sell or buy any business or assets, in which case we might disclose your personal data to the prospective seller or buyer of such business or assets as part of that sale;
- If FindMissingThings or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or if we are asked to provide your details to a lawful authority in order to aid in the investigation of crime or disorder; and/or